Every print is custom-made to order through our trusted professional print partners. Because of this, we cannot accept returns for change of mind, choosing the wrong size, or other personal preferences. Please review product details carefully before placing your order.
If your print arrives damaged, defective, or incorrect, we’ll make it right. Contact us within 7 days of delivery, and include clear photos of the product and packaging. Once verified, we’ll work with our print partner to provide a replacement at no extra cost.
Slight differences in color, tone, or cropping may occur between what you see on your screen and the final printed product. These small variations are considered normal and are not treated as defects.
All prints are final sale except in cases of damage, defect, or incorrect order fulfillment. Please double-check sizes and product details before confirming your order.
Orders may only be canceled if production has not yet begun. Because we work with third-party labs, this window is very short. If you need to cancel, reach out immediately, and we’ll let you know if it’s still possible.
Refunds are only issued when a replacement is not possible. Refunds are processed back to your original method of payment. Processing times may vary depending on your bank or card provider.
If your package is lost in transit, we’ll assist in filing a claim with the carrier. Once a package leaves our print partner, The Hip Explorer is not liable for delivery delays, but we’ll always do our best to help you resolve the issue.
At this time, we only ship within the United States. When we expand to international orders in the future, customers will be responsible for any customs duties, taxes, or import fees charged by their country.
From time to time, we may offer non-print items (such as gear or branded merchandise). Policies for those items may differ slightly depending on the product. Unless otherwise stated, they will follow the same return and refund rules as prints.
We reserve the right to refuse returns, replacements, or refunds in cases of suspected abuse, fraud, or repeated claims inconsistent with normal use.
We believe in being clear and upfront. Our policies are designed to protect both our customers and our small business, while still keeping things fair. If you have a unique situation, reach out—we’ll look at it with fresh eyes.
Nothing in this policy affects your statutory rights under applicable consumer laws.
This policy is effective as of September 01, 2025.
If you have questions about refunds or returns, please contact us through our email at support@thehipexplorer.com.
Seven calendar days from the delivery date shown by the carrier.
A close-up of the issue, a photo of the full item, the shipping label, and the outer box/packing materials.
If you email us within 2 hours, usually yes. After that, the order may be in production.
No. Device brightness and color settings vary. Paper will never match a glowing screen exactly.
Shipping is refundable only if we caused the issue or sent the wrong item.
Only if damaged or defective on arrival. Otherwise, those are final sale.
Submitting a claim does not guarantee replacement or refund. We resolve within the policy above.
